Return Merchandise Authorization (RMA) Department
WE WILL ISSUE YOUR RMA NUMBER WITHIN 3 BUSINESS DAY AFTER RECEIPT OF COMPLETED FORMS.
For RMA assistance in USA
**IF FOR ANY REASON A UNIT COMES IN FOR RMA AND IT IS'NO FAULT FOUND' BY ONE OF OUR TECHNICIANS YOU WILL BE RESPONSIBLE FOR THE SHIPPING FEE. THIS APPLIES TO IN WARRANTY AND OUT OF WARRANTY ITEMS AND MAY INCLUDE DIAGNOSIS FEE. RMA Department's hours of operation 8:30 am to 5:00 pm PST. Telephone 626-844-8888, option 2.
Email rma@everfocus.com with the RMA Form filled out
Download RMA Form
For RMA assistance in Canada , EverFocus partners with Video Experts, a factory authorized Product repair, maintenance, and service center with 2 locations (Montreal and Mississauga). Please contact:
Video Experts Tel: 1-800-722-3973 http://videoexperts.com/rma-form/If you have further concerns or inquiries, please email us at sales@everfocus.com