Return Merchandise Authorization (RMA) Department
WE WILL ISSUE YOUR RMA NUMBER WITHIN 3 BUSINESS DAYS AFTER RECEIPT OF THE COMPLETED FORMS.
For RMA assistance in the USA
**IF FOR ANY REASON A UNIT COMES IN FOR RMA AND IT IS'NO FAULT FOUND' BY ONE OF OUR TECHNICIANS YOU WILL BE RESPONSIBLE FOR THE SHIPPING FEE. THIS APPLIES TO IN-WARRANTY AND OUT-OF-WARRANTY ITEMS AND MAY INCLUDE A DIAGNOSIS FEE. RMA Department's hours of operation are 8:30 am to 5:00 pm PST. Telephone 626-844-8888, option 2.
Email rma@everfocus.com with the RMA Form filled out
Download RMA Form: https://us.everfocus.com/download/index.php?index_id=26
For RMA assistance in Canada, EverFocus partners with Video Experts, a factory-authorized Product repair, maintenance, and service center with 2 locations (Montreal and Mississauga). Please contact:
Video Experts Tel: 1-800-722-3973 http://videoexperts.com/rma-form/If you have further concerns or inquiries, please email us at sales@everfocus.com